About de Role.

The candidate must know, understand, and act in accordance with the philosophy and values that define Nobu Ibiza Bay as a benchmark of contemporary luxury on the island. It is essential that they reflect the history, culture, and style of the Nobu brand, demonstrating energy and enthusiasm in their daily performance.

The candidate will be an ambassador of Nobu Ibiza Bay both inside and outside the hotel, always promoting a positive image of the property and its services.

They will maintain a high level of communication with all hotel employees, especially with those departments they interact with frequently.

They will ensure that all Nobu Hotels and Forbes quality standards are consistently met.

The candidate will act professionally and set an example for the team, contributing to a positive work environment that directly impacts the guest experience.

Additionally, they will be responsible for taking care of work tools and ensuring that both their personal appearance and the hotel spaces, whether visible to guests or not, are kept impeccable. They must be attentive to any defects or issues in the facilities, notifying the appropriate department or assisting in their resolution whenever possible.

The Guest Relations Manager will be part of the Front of House team and report directly to the Front of House Manager. They will be responsible for overseeing the daily operations of the Guest Relations department, ensuring the highest quality service standards are maintained and guaranteeing an exceptional experience for every guest.

As a Guest Relations Manager you will be responsible for:

• Supervise and ensure the proper functioning of the Guest Relations department, ensuring smooth daily operations.
• Act as the first point of contact for guests before, during, and after their stay, efficiently and personally handling requests, complaints, and incidents.
• Resolve issues and incidents, ensuring satisfactory solutions for guests while aligning with the hotel's interests.
• Follow up closely on all VIP guests, ensuring detailed and continuous communication with all relevant teams.
• Supervise, coordinate, and motivate the Guest Relations team, including morning and evening shifts.
• Provide ongoing training to the team, ensuring all members understand and apply Nobu Hotels and Forbes standards.
• Foster a positive and collaborative work environment among team members and other departments.
• Coordinate guest arrivals and departures, paying special attention to VIP clients and their individual preferences.
• Ensure guest expectations are met or exceeded by delivering a personalized and memorable experience.
• Greet and bid farewell to guests warmly and professionally, ensuring their experience at the hotel is exceptional.

What’s in it for you:

• You will have the opportunity to be part of one of the best Luxury Lifestyle Hotels in Southern Europe, located in Ibiza, Balearic Islands
• You will join a passionate team dedicated to excellence at a seasonal resort entering its 9th season and becoming an iconic destination.
• You will have the chance to work with a professional team and be part of an international company in the midst of growth.

What you need to have:

• Passion for delivering refined, modern, and high-quality service.
• Outgoing personality with excellent communication skills.
• Active listening abilities.
• Previous experience as a Guest Relations Manager in luxury hotels.
• Fluency in English (B2+ or higher) and Spanish (B2). Additional languages are a plus.
• Proficiency in the MICROS system is an advantage.
• Knowledge of the Opera PMS system is a plus.
• Valid work permit to work in the EU/Ibiza

*Playa Real S.A. es una empresa comprometida con la igualdad. Playa Real S.A. ofrece igualdad de oportunidades y se compromete a no discriminar a nadie por motivo de raza, sexo, religión, discapacidad, edad, orientación sexual u otro motivo.