About de Role.

As a Duty Manager at Nobu Hotel Ibiza Bay, you will be a key figure in ensuring the smooth and efficient operation of the hotel, upholding the highest standards of service and guest satisfaction. You will act as the primary point of contact for guests and colleagues, addressing concerns, resolving issues, and ensuring that every guest's stay exceeds their expectations with main focus on the lobby, guest-room area.

You will be fully aware of all happenings in the hotel which may affect the role of the Duty Manager. This would include management decisions, new directives and rates, events, sales visits etc. and ensuring this information is shared with the relevant teams. A major part of your role is to ensure a record is kept of guest feedback so remedial action can take place to resolve outstanding problems.

As a Duty Manager you will be responsible for:

• Creating renowned memorable experiences for all our guests, entertaining existing and potential clients. Building rapport with individual guests, in order to create emotional bonds.
• Dealing with challenging guests and resolving complaints, with tact and diplomacy.
• Liaising with all relevant departments to ensure that guest service is consistently maintained to the Nobu Hotel Ibiza Bay standards.
• Maintain close communication with all other Hotel departments and provide any support needed to ensure the smooth running of the operation on a day-to-day basis
• Assist in managing and leading all the operational teams, including assisting with training requirements for the departments, to ensure employee satisfaction.
• Assist in achieving the department objectives of maximizing occupancy, maintaining and building on the reputation of the hotel and ensuring that business objectives are accomplished.
• Embrace a key role in all H&S procedures and policies of the hotel.

What’s in it for you:

• You will have the opportunity to be part of one of the best Luxury Lifestyle Hotels in Southern Europe, located in Ibiza, Balearic Islands
• You will join a passionate team dedicated to excellence at a seasonal resort entering its 9th season and becoming an iconic destination.
• You will have the chance to work with a professional team and be part of an international company in the midst of growth.

What you need to have:

• Passion for delivering refined, modern, and high-quality service.
• Outgoing personality with excellent communication skills.
• Active listening abilities.
• Previous experience as a Duty Manager in luxury hotels.
• Fluency in English (B2+ or higher) and Spanish (B2). Additional languages are a plus.
• Proficiency in the MICROS system is an advantage.
• Knowledge of the Opera PMS system is a plus.
• Valid work permit to work in the EU/Ibiza

*Playa Real S.A. es una empresa comprometida con la igualdad. Playa Real S.A. ofrece igualdad de oportunidades y se compromete a no discriminar a nadie por motivo de raza, sexo, religión, discapacidad, edad, orientación sexual u otro motivo.